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Technical Support Engineer

About OpSmart INC.

OpSmart INC. is a software company headquartered in the US and operates in four countries with combined 80+ employees, including teams, in all office locations. OpSmart INC. opened its door in January 2012 and has grown exponentially since then. Its main product OpSmart is very famous in the IT industry and it contributes significantly to the company's success and revenue. In addition, OpSmart INC. provides IT solutions and services and develops different types of software and applications.

Our vision is to enable our clients to achieve organizational flexibility and efficiency by transforming fixed costs into variable costs thereby helping them more adaptive in a fast-changing world.

Our mission is to increase flexibility in resource management and reduce response times to major organizational challenges to increase efficiency and allow our clients to adopt a variable cost model thus reducing long term investment fixed costs. What makes us different is caring for our client's reputation and considering our responsibility to represent our clients to their customers essential to our success.

Job Summary

As a Technical Support Engineer, you will interact with customers and internal teams to address service requests, maintenance tasks and incidents. Support is provided primarily via incoming telephone calls, tickets, and emails.

Responsibilities and Duties

  • Participating in internal network operations and support activities including proactive monitoring, incident management, network health checks, support documentation, etc.
  • Respond to customer’s calls, emails and act accordingly regarding issues independently.
  • Should have good communication skill (English)
  • Prioritizing and managing the workflow.
  • Remote desktop troubleshooting, diagnosing and resolving the issue.
  • Candidate must have exposure to handling Windows, Linux Operating systems.
  • Basic knowledge on Network, Databases, VMWARE, log analysis.
  • Worked with any monitoring tool and support will be added advantage.

Required Experience, Skills and Qualifications

  • A bachelor degree in computer science/engineering or equivalent work experience
  • Product support, deployment and/or administration experience for enterprise software solutions
  • System administration/support experience in Windows and Linux environments with an emphasis on Windows Server Monitoring, Networking.
  • Configuration and troubleshooting SNMP based Network/Systems Management platforms
  • Basic understanding of TCP/IP networking
  • Handling customer cases via phone and email systems.

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NS2471 - Technical Support Engineer


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