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CA UIM Support

CA Unified Infrastructure Management Support

The OpSmart team has done extensive troubleshooting of the CA Unified Infrastructure Management (UIM) platform and also have been part of various Onboarding's. Our team of certified experts have also provided support on Nismoft environments. The team worked hand in hand with the Support and Professional teams to get the quality support for the customers.

We have helped customers to deploy CA UIM Instances across various datacenters, have helped them with onboarding and have provided 24/7 monitoring and regular updates. The team was also instrumental in building various Hub & Robot installation along with Events and validation. The team is well versed in using the API's and also comes up with solution after their complete research.

We can help you deploy/configure CA UIM Infrastructure

Client Hub Build-Up
Client Server/Robot Installation
Monitoring Client servers/Robot
DB Setup
Client server Alert Management
Data Center management
Threshold Management
Audit Report
Deploy Sybase probes for the DB server

We can help you support your existing CA UIM Infrastructure

Remove VM's from Monitoring
Setup the monitoring alerts
Change or increase the threshold for file systems
Monitoring Phase of VM's
Setup and configure OS Monitoring
Configure & install Probe for SQL server
Filesystem Monitoring Setup
Enable servers in maintenance mode
Add new server to monitoring
Add monitoring for a new host or service
Remove monitoring for a host or service
Set Up SAP Monitoring Tool
Add Sap Router to Monitoring
Troubleshoot communication error with set_hub to spooler
Change existing monitoring
Monitoring and Backup Agents to be added and configured

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