Join Our Family

Senior Automation Test Engineer - Immediate Joiners only

Experience - 5+ years

Job description

• Ensure that customers receive professional, high quality and timely technical support that meets or exceeds any SLA obligations.
• Coordinate with the team to compile bug reports to escalate issues in a weekly Core Team meeting and any other appropriate time.
• Monitor support agents performance, note and address performance issues.
• Ensure that new team members train on product knowledge and support processes in order to achieve a high performance level.
• Provide effective customer service to customers using in-depth knowledge of company products
• Collaborate with other teams to meet and exceed customer service expectations
• Troubleshoot installation and testing problems across multiple programming languages and build environments.
• Help customers find product solutions.
• Ensure that critical severity/priority customer issues are addressed including escalation to the Support Manager as necessary.
• Update user documentation.
• Provide excellent customer service and product knowledge to maintain customer satisfaction.
• Collect customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills:

• Strong knowledge of development technologies including .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
• Strong development skills including; Test automation, Mobile and Web development testing methods
• Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
• Knowledge of Integrations such as Jira, Jenkins, Teamcity, Ranorex, Selenium WebDriver
• Strong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
• Expertise with development automation including previous experience with automation testing tools.
• Knowledge of and hands-on experience with remote troubleshooting technologies
• Strong written, verbal and presentation skills
• Strong problem solving and analytical skills
• Strong ability to work independently and within a team
• Ability to multi-task across multiple products within different technology platforms
• English fluency both written and spoken
• Ability to work an 8 hour shift within the business hours of CEST

Key Skills

Selenium with Java/C# or Ranorex