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Senior Automation Test Engineer - Immediate Joiners only

Experience - 5+ years

Job description

  • Ensure that customers receive professional, high quality and timely technical support that meets or exceeds any SLA obligations.
  • Coordinate with the team to compile bug reports to escalate issues in a weekly Core Team meeting and any other appropriate time.
  • Monitor support agents performance, note and address performance issues.
  • Ensure that new team members train on product knowledge and support processes in order to achieve a high performance level.
  • Provide effective customer service to customers using in-depth knowledge of company products
  • Collaborate with other teams to meet and exceed customer service expectations
  • Troubleshoot installation and testing problems across multiple programming languages and build environments.
  • Help customers find product solutions.
  • Ensure that critical severity/priority customer issues are addressed including escalation to the Support Manager as necessary.
  • Update user documentation.
  • Provide excellent customer service and product knowledge to maintain customer satisfaction.
  • Collect customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills:

  • Strong knowledge of development technologies including .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
  • Strong development skills including; Test automation, Mobile and Web development testing methods
  • Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
  • Knowledge of Integrations such as Jira, Jenkins, Teamcity, Ranorex, Selenium WebDriver
  • Strong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
  • Expertise with development automation including previous experience with automation testing tools.
  • Knowledge of and hands-on experience with remote troubleshooting technologies
  • Strong written, verbal and presentation skills
  • Strong problem solving and analytical skills
  • Strong ability to work independently and within a team
  • Ability to multi-task across multiple products within different technology platforms
  • English fluency both written and spoken
  • Ability to work an 8 hour shift within the business hours of CEST

Key Skills

Selenium with Java/C# or Ranorex

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J10108 - Senior Automation Test Engineer - Immediate Joiners only

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